PRIVACY POLICY

Energy Breakthrough Privacy Policy

Thank you for using eb.org.au and the Energy Breakthrough app, online services managed by Energy Breakthrough (EB). We respect and protect the privacy of our users. This policy explains how we collect, use and manage information.

Scope

Our online services provide trusted information about the Energy Breakthrough program and event. This policy covers the eb.org.au website and the Energy Breakthrough mobile app for iOS and Android (together, “our services”).

What is Personal Information

“Personal Information” means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained.

Information we collect

When you contact us

If you contact us, we collect the email address you nominate and any other details you choose to provide, such as your name or phone number. You do not need to identify yourself or use your real name on a contact or feedback form. Please do not send us sensitive information.

Website

You can browse eb.org.au without telling us who you are.

Cookies. We may use cookies to remember your preferences and improve your experience. A cookie is a small text file stored on your device. You can refuse cookies in your browser settings, but some parts of the website may not work as intended.

Google Analytics. Our website uses Google Analytics, which sends website traffic data to Google servers, including in the United States. We use its reports to understand website traffic and page usage. We do not use it to identify individual visitors. You can opt out by refusing cookies, disabling JavaScript, or using Google’s opt-out browser add-on.

Mobile app

The Energy Breakthrough app uses Google Firebase, a service provided by Google, to understand how the app is used, find and fix problems, and send notifications. Firebase may collect:

  • App usage events, such as screens viewed and features used
  • Device information, such as device model, operating system and app version
  • Identifiers, such as a Firebase installation ID and, where your device settings allow, an advertising identifier
  • Approximate location (country and region), derived from your IP address
  • Crash reports and app performance data
  • A push notification token, if you allow notifications

We use this data in aggregate to improve the app. We do not use it to identify you personally and we do not sell it.

You can control this collection by:

  • Turning off notifications for the app in your device settings
  • Limiting ad tracking or resetting your advertising identifier in your device settings
  • Uninstalling the app, which stops all further collection

Social media

Our services link to social media platforms such as Facebook, Instagram, LinkedIn and X. If you “like” or “share” our content through these platforms, their privacy policies apply. If you are a member of a platform, it may connect your visit to our services with other information it holds about you.

Our services may link to other websites. We are not responsible for their privacy practices, so please read their privacy policies.

How we use and share information

We use information to respond to your enquiries, run the Energy Breakthrough program and event, improve our services, and send notifications you have opted into.

We do not sell Personal Information. We only share it:

  • with service providers who help us run our services, such as Google (Analytics and Firebase)
  • with your consent
  • where required or authorised by law, including in cases of unlawful activity or serious threats to health or safety

If your enquiry needs to be handled by another organisation, we will give you their details so you can contact them yourself. You can opt out of further contact from us at any time.

Overseas disclosure

Google Analytics and Firebase process data on servers outside Australia, including in the United States. Google handles this data under its own privacy policy and data processing terms.

How we protect your information

We maintain physical, technical and administrative safeguards to protect the information we hold, and we update and test our security on an ongoing basis.

We train our staff and volunteers on confidentiality and privacy. Access to Personal Information is restricted to people who need it to provide our services to you.

Access, correction and complaints

You may ask to access the Personal Information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. You may also complain about how we have handled your Personal Information. These services are free.

To protect your privacy and the privacy of others, we will need evidence of your identity before we give you access to or change your information.

Contact us by email or post using the details below. We will respond within 30 days. If a matter will take longer, we will tell you when to expect a response. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Our obligations

Our services are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

Spam

EB ensures any commercial electronic messages it sends by email or to mobile phones comply with the Spam Act 2003 (Cth). We obtain your consent (express or inferred) before sending such messages, identify ourselves as the sender, and include a way to unsubscribe in every message.

Where we send factual (non-commercial) messages, or an exception to the Spam Act applies, we will still identify ourselves as the sender and provide our contact details.

Updates to this policy

We review this policy from time to time to reflect new laws and technology, changes to our operations and practices, and the changing environment. The current version is always available on eb.org.au or from the EB Privacy Officer.

Last updated: October 2026

Contact us

For privacy questions, contact General Enquiries and Administration at Energy Breakthrough.

  • Phone: (03) 5461 0621
  • Fax: (03) 5461 0666
  • Email: [email protected]
  • Post: General Enquiries and Administration, Energy Breakthrough, PO Box 194, Maryborough VIC 3465