You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
The purpose of this online service is to provide you with trusted information from the RACV Energy Breakthrough program and event.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.
This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
RACVEB ensures that any commercial electronic messages it sends to people’s email accounts or to their mobile phones (for example, advertising a product or a service) comply with its obligations under the Spam Act. RACVEB obtains the consent (express or inferred) of intended recipients before it sends such messages, identifies itself as the sender, and includes instructions in all such messages so that a recipient is able to notify RACVEB if they do not wish to receive commercial messages or advertisements from RACVEB in the future.
In circumstances where RACVEB provides factual (and not commercial) electronic messages, or comes within any other exception to the requirements of the Spam Act, it will identify itself as the sender of the message and will provide its contact details.
Updates to this Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy can be obtained by contacting the RACVEB Privacy Officer.
If you have any questions about privacy-related issues please contact General Equiries and Administration at RACV Energy Breakthrough.
Phone: (03) 54 610 621
Facsimile: (03) 54 610 666
Address: General Equiries and Administration
RACV Energy Breakthrough
P.O. Box 194
Maryborough, Victoria, 3465